UK Delivery Options
We use DPD Local for all our product deliveries; orders are dispatched at 2:30pm. Your order must be placed before this time to ensure next day delivery Monday – Friday. If you choose next day delivery on Friday for Saturday, our courier does deliver then however it’s not guaranteed. We do enjoy a 70% success rate, this can depend on your location. We also do not offer delivery to Ireland, Faroe Islands, Channel Islands, and some parts of Northern Ireland.
What Are Your Dispatching Hours?
We dispatch Monday – Friday from 9:00am to 5:00pm. As mentioned above, to ensure next day delivery you must order before 10:30. Please note that if you choose 1 – 2 day delivery, it may take 2 working days for your order to arrive.
What Are My Delivery Options Outside The UK And How Much Do They Cost?
We currently do not ship items outside of the UK.
When will you dispatch my order?
All orders will be shipped as soon as all the items are available – subject to payment authorisation. Please note: At exceptionally busy times like Christmas, or in periods of adverse weather conditions, deliveries may be delayed by a day or two beyond normal time scales quoted. At these times we cannot guarantee next day delivery when selected.
Can I Use An Alternative Delivery Address?
Yes but we may contact you to verify your shipping address due to fraud. We have to carry out these checks to ensure you are a registered resident at the shipping address. If your shipping address matches your billing address, these checks won’t be required.
Can I Track My Delivery?
Yes, when we dispatch your order we will email you with the tracking details. Tracking details will not appear or update on the DPD Local Web Site until the parcel has entered into their schedule approx 24 hours after dispatch has been actioned.
Can I Collect My Order?
We currently do not offer collections on orders.
Missing Or Damaged Delivery?
If your goods have either been received damaged or are missing, please contact customer services immediately by email email@example.com. If the goods are damaged we will need proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services can advise you on the best course of action. Once we have verified the damage we can then rectify the situation. If your goods have simply gone missing, for UK orders we simply have to wait 6 days past the standard delivery time and we can then resend you the goods.